Frequently Asked Questions

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ClearPath Community Services Inc. is a community-based service company focused on helping individuals and families access dependable support services with professionalism, care, and respect.

ClearPath Care Access is an assumed name of ClearPath Community Services Inc. It is our non-emergency medical transportation service line.

No. ClearPath Care Access does not provide emergency transportation, ambulance services, emergency medical care, or medical treatment. For emergencies, call 911.

We provide non-emergency ride request support for medical appointments, dialysis, therapy visits, pharmacy stops, senior transportation needs, and other care-related destinations.

ClearPath Care Access serves Chicago and surrounding Illinois suburbs. Requests outside our Illinois service area may not be accepted or confirmed.

No. All ride requests are reviewed before confirmation. Submitting a request does not guarantee transportation.

24-hour notice is preferred. Same-day requests may be reviewed, but they are not guaranteed.

Please provide your name, phone number, pickup address, drop-off address, preferred date and time, one-way or round-trip request, mobility needs, and any important ride details.

Pricing is confirmed after ClearPath Care Access reviews the pickup location, drop-off location, trip type, availability, and ride details.

No. Payment is not collected when the request is submitted. Payment instructions are provided after the ride request is reviewed and confirmed.

Yes. One-way and round-trip ride requests are available after confirmation.

Yes. A family member, caregiver, or authorized support person may submit a ride request on behalf of someone who needs transportation.

Requests involving mobility needs are reviewed individually. Please include mobility details in your ride request. ClearPath Care Access does not provide ambulance or emergency medical services.

Current ride request availability is Saturday, Sunday, Monday, and Tuesday. Availability may expand as the company grows.

A team member will review your request, confirm whether the trip is within the service area, review availability, confirm pricing, and provide payment instructions if the ride can be scheduled.

Yes. Contact ClearPath Care Access as soon as possible if you need to update or cancel a request.

Phone: (844) 515-4621
Email: support@clearpathcommunityservicesinc.com