Privacy Policy

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Privacy Policy

Last Updated: June 17, 2026

ClearPath Community Services Inc. respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website and related communication channels.

ClearPath Care Access is an assumed name of ClearPath Community Services Inc. ClearPath Care Access provides non-emergency transportation request support for care-related destinations.

Information We Collect:

When you contact us or submit a ride request, we may collect:

Name
Phone number
Email address
Pickup address
Drop-off address
Preferred ride date and time
One-way or round-trip request information
Mobility needs or ride-related notes
Any other information you choose to provide

We do not request Social Security numbers, insurance numbers, Medicaid numbers, medical diagnosis information, or private medical records through this website.

How We Use Your Information:

We use submitted information to:

Respond to inquiries
Review ride requests
Confirm availability
Review pickup and drop-off details
Provide pricing and payment instructions
Communicate appointment or ride-related updates
Improve customer service and website operations

Ride requests are reviewed before confirmation. Submitting a request does not guarantee service.

How We Share Information:

ClearPath Community Services Inc. does not sell personal information.

We may share limited information only when necessary to operate our business, respond to your request, provide service-related communication, process payments after confirmation, comply with legal requirements, or work with trusted service providers who help operate our website, email, phone, scheduling, or payment systems.

Payment Information

ClearPath Care Access does not currently collect payment directly through the website. Pricing and payment instructions are provided after a ride request is reviewed and confirmed.

Service Area

ClearPath Care Access serves Chicago and surrounding Illinois suburbs. Requests outside our service area may not be accepted or confirmed.

Communication Consent:

By submitting a form or ride request, you agree that ClearPath Community Services Inc. or ClearPath Care Access may contact you by phone, email, or text message regarding your inquiry or ride request. Message and data rates may apply.

Data Security

We take reasonable steps to protect the information submitted through our website. However, no website, email, or electronic communication method can be guaranteed to be completely secure.

Data Retention

We may retain submitted information for business, customer service, recordkeeping, legal, and operational purposes. Information may be deleted when it is no longer needed.

Cookies and Website Tools

Our website may use cookies, analytics, or third-party tools provided by our website platform or related service providers. These tools may help operate the website, understand visitor activity, and improve user experience.

Third-Party Links:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

Emergency Disclaimer

ClearPath Care Access does not provide ambulance, emergency medical, or medical treatment services. For emergencies, call 911.

Your Choices:

You may contact us to request updates, corrections, or deletion of information you previously submitted, subject to business, legal, and recordkeeping requirements.

Contact Us:

ClearPath Community Services Inc.
205 N Michigan Ave Ste 810
Chicago, IL 60601

Phone: (844) 515-4621
Email: support@clearpathcommunityservicesinc.com

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.